Frequently Asked Questions

MADE TO ORDER MODEL:

Opting out of mass production in favor of personalized shopping, Samantha Black embraces quality over quantity. Our skilled craftsmen and women will start and complete your purchase once your order is placed.

within 4-6 weeks you will receive your beautifully crafted item(s) When listed some items may take 2-3 weeks.

But please feel free to contact us to discuss construction time if necessary.

Join us as we approach sustaibability consciously and creatively.

LIMITED PRODUCTION:

When listed as “READY TO SHIP”, those items are carefully and thoughtfully chosen to be produced in a smaller quantity, and once sold out, that item will then move to our made to order model.

Order time frame:

Please allow 6-8 Weeks to receive your item for made to order purchases. On some items time allowance may only be 2-4 weeks in which we will list it on product page.

Items that are ready to ship, please allow 7-10 business days.

We will of course get your items out as fast as possible, but have included grace

to give allowance for anything that should occur.

Please feel free to email us with any questions, request etc prior to purchase.

Return| Exchanges:

No Returns, exchanges only and within 14days of receiving items. On receipt of order please let our team know right away if there are any issues or damges due to our fault.

Email:

ShopSBnewyork@gmail.com

Business days are Monday-Friday, excluding holidays.